Parkson Berhad achieves number one spot in South & Central Asia
Operating 131 department stores across Asia, Parrkson has always delivered the very best customer experience since 1987 yet has wanted to seamlessly merge its online and offline base for some time. "Clarity 360 has worked with our various operating sites both on web and on high street to deliver a focus that drives a linked service offering for our customers and has driven up revenues and loyalty," said Mr Poh Wan Chung Group CFO "My predecessor Simon had engaged with some of the big names in consultancy, yet when Clarity 360 exceeded our expectations following a 3 month trail we knew that Dim and his Asia Clarity 360 team were definitely the way to ensure our business group could grow and enhance our number one department store profile across Asia." A complex service offering has been deployed across the various regional divisions utilizing cloud, procurement, AI, and predictive marketing efforts that operate via multi channel and grow as to the need and input from a customer at its heart. Operating for a minimum fixed term contract of 3 years Clarity 360 have deployed a key team within the Parkson business that plugs directly into regional and international Clarity teams to ensure long term success.
Driving change for ARAL AG with JOT Clarity Procurement
ARAL AG the European fuel retailer serving Germany, Poland, Austria have lead the market with key customer enhancements to Fuel sales, such as CardKomfort & PetitBistro, yet in the constant changing market needs of its customer based services, focus upon just on time procurement has never been more important with the fast moving needs of the customer base. Denise Ziegler Supply Chain Ops Director, ARAL AG said "Having a key partner in Clarity 360 ensures we can deliver to our customer needs, our outlet needs, our supplier needs, and of course our management financial bottom line needs, and we have already seen a traffic increase across our units of 23% while our operating costs have decreased by some 26% so that delivers a fantastic standing to ensure we can compete and drive further growth and development. Without doubt the Clarity 360 procurement team have excelled in a crowded market space of suppliers who we have en counted without the success we see now with Clarity 360."
Improving customer engagement for SANLAM
Ensuring a supreme customer focused business is always the key for successful consumer businesses, so SanLam Africas' biggest financial services provider has taken a cloud based format to delivering the very best across both consumer and business markets with Clarity 360. Anton Gidenhuys, CA & GRO "we are a diverse group and have varied needs that need to constantly be driving satisfaction at the customer end, so with a complex mix of business divisions we needed a outbound and inbound system that can react to customer needs. After nearly 14 months of consideration with a number of large providers we selected Clarity 360 who could demonstrate a solid local understanding across our business units and with a key focus upon our customers. Cloud Clarity provides so much more than we first envisaged yet we are already seeing the benefits and the customer feedback is showing major positive outcomes." The bespoke multi tiered, multi language, cloud functions that use AI and third party data to drive positive was first deployed in early 2019 and is supported both locally and in-house by Clarity 360 professional services.
DP World extends as the Silk Road reaches further
Delivery of goods and essential supplies from the Far East to Europe in a faster form has been the driver of many for many years, to truly deliver an alternative logistical form to sea transport. DP World have now delivered the One Belt Rail Modal rediscovering the Silk Road. Phil Musgrove said "with over 26 different systems in play to deliver this solution we needed a solution set that was unique as our needs, while delivering the very best cost, this we now have with Clarity 360." Working with project director Ganesh Raj, "a fully translating, self adapting, and tiered secure system that is available anywhere, anytime, via any device ensures that we can deliver for our clients and of course ensure we conform correctly in real time has truly been delivered with Clarity 360, and it helps having their locations in place with local teams to support on each route." The extension to the route now reaches into leading Euro countries such as Italy, and is set to extend further this year with agreements into Northern and Western Euro Zones as well as Russia, while the shipping routes renew with redevelopment of major port infrastructure.
CENKOS grows beyond expectations
"Having worked with Clarity 360 on a number of projects since 2014, formulating a strong and robust partnering was always our aim," Chief Executive Jim Durkin, "ensuring key delivery to our clients from a wide range of operating verticals from systems and control, through to procurement and end user needs, Clarity 360 provides our portfolio with the very best mix and I'm proud that we have agreed a strengthening programme." Clarity 360 have worked across numerous Energy, Logistics, Technology, and Healthcare projects since early 2014, with focus upon the outcomes being the main driver and ensuring true real ROI. The new agreement means that our companies will work together into 2021.
COMPASS Group drives into 2019 with Simplified Advantage
Compass Group required a new infrastructure system that could deliver benefit across the various operations from Food Service, to FM to Healthcare, serving various user points for better procurement that can speed up the provision for customers. Dom Blakemore, Group COO, "Compass had multiple companies who tendered to work with us, yet none matched what Clarity could deliver for all our operations across our 50+ countries, with real local professional service to these countries, and enable our key cost savings, while ensuring our re-investment program could take full shape for our customers and our people." The shape of Compass now will deliver a faster and more streamlined operation replacing the multiple vendor status that slowed down Compass performance, a single form to each country and one that feeds directly to Compass HQ in Surrey.
STUDIO MODERNA Group scores with AI & JOI Smart Procurement
"Improvement across our supply chain, combined with key delivery to our ecoms customer base, while supporting our unique country territories is always our main objective,” said Eivind Schackt COO Studio Moderna Group, "with Clarity in place we have a partner who can truly assist in our mission to grow beyond our current 30+ countries now and beyond 2020.”
Clarity 360 provides a unique procurement end to end system delivering real time response from design, across manufacturing, through logistics, to customer. Additionally, with the combined cloud solution mix presenting for the business and front line, taking advantage of a backend layered truly self-developing AI, the initial results have driven a 23% uplift for the business as a whole within the first operating quarter as reported by Studio Moderna from their group HQ in Slovenia.
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